I won something at Star Buyers Auction! What do I do until it arrives?
Step 1. Generate an invoice from the Management Screen
Once the successful bid has been determined and your win has been confirmed, you will be able to generate an invoice starting from 0:00 (JST) on the day after the auction ends. Download the invoice from the Transaction List on the Management Screen and check the details.
You can generate an invoice as follows.
(1) Click “Issue invoice” in the menu bar
(2) Click "Shipping settings" Choose your settings for joint packaging (only available for products within the same genre), shipping address, and courier
(3) Click the "Confirmation" link
Make sure to finish registering your shipping address before generating the invoice. You can register multiple shipping addresses. Please note that partners based outside Japan cannot use a shipping address in Japan. Also, Yamato Transport is the only courier available for delivery in Japan in principle.
For more information on generating invoices, please refer to Star Buyers Auction’s "How to Generate an Invoice."
Step 2. Make a bank transfer to the designated account
Within three business days, make a bank transfer to one of the Star Buyers Auction accounts designated on the invoice. The customers are responsible for any transfer fees.
Contact the person in charge if you will not be able to make payment by the due date because of circumstances in your country.
Some situations may require a bank transfer statement. Please keep it until the transaction is complete.
Step 3. Wait for the goods to arrive
Star Buyers Auction will ship the goods you won, so all you have to do is wait. When the package arrives, please open it and check the goods right away.
How do I pay for the goods I won?
Basically, the payment deadline is three business days from 0:00 (JST) on the day after the auction ends. Instead of paying by product category, you can also pay the sum of all items won during the same auction period.
The only payment method Star Buyers Auction accepts is cash transfer. You can make a bank transfer to any of the Star Buyers Auction accounts listed on the invoice, whichever is convenient. The customers are responsible for any transfer fees.
Please make the transfer under your registered member name. In the unlikely event of a transfer error, contact your Star Buyers Auction representative.
As a general rule, lump-sum transfers are preferred. However, if you need to pay in installments due to the amount or circumstances in your country, please consult us and we will handle the situation flexibly.
Payment by credit card
We do not accept credit card payment at this time.
In the event of overpayment
It is not possible to make an offset, even if purchase and sale transactions take place during the auction. Separate settlement is required for each transaction. However, if an overpayment occurs with a partner based outside Japan, the difference in the amount can be included in the payment. Feel free to contact us if you have any concerns and we will handle the situation flexibly.