The Four Basic Steps of Membership Registration
There are four basic steps to register as a member of Star Buyers Auction.
Fill out the registration form with information on your company and its representative, then click the "Send" button. Then just wait for an email from the Star Buyers Auction office. You will receive a reply within five business days at most.
When you receive an email from the Star Buyers Auction office, click the link to upload and send images of the specified documents.
- The front, back, and edge of your ID card (e.g. driver’s license, passport, insurance card)
- All informational pages of your Secondhand Dealer Permit (*As this is a Japanese system, applicants outside Japan must send a copy separately)
- An ID photo
Star Buyers Auction will screen your application based on the information you have registered. Screening takes about 7 to 10 days, and you will receive an email when it is complete. If it has not arrived after 10 days, please contact the office.
If you pass the screening, you will be granted an account. Check your email for the account information for your member page (login ID and temporary password). You can use this information to log into the auction site of Star Buyers Auction and start previewing, bidding, and listing in auctions.
What happens after you open an account?
Once you open an account, you can start participating in auctions right away. You can also preview and bid in auctions as a buyer or make listing reservations as a seller. And, if you are uncomfortable with the auction process or need any help, you can contact a service representative at any time.
Participating as a buyer
If you participate as a buyer, the online auction process is as follows.
Step 1: Preview and bid for listings on the auction site
Once you have logged in to the auction site, you will be able to preview and bid on all current listings on the same day. The bidding period is 6 to 7 days, giving you plenty of time to preview any listings you are interested in.
Step 2: After the bidding deadline, submit an invoice
Once the bidding deadline has passed, starting the next day, you can use your member page to issue an invoice for the billed amount of the auctioned goods. The winning bid amount should be transferred within three business days of the day after the auction. For other precautions, you can read "Terms of Agreement” here.
Step 3: Wait for shipment from Star Buyers Auction
The goods will be shipped as soon as payment from the successful bidder is confirmed.
Details are available here.
Participating as a seller
If you are participating as a seller, be aware that the listing method is different for locations outside of Japan. This article will explain the differences.
For partners based in Japan:
For partners based in Japan, the auction listing process is as follows.
Step 1: Make a listing reservation on the auction site
Use your ID and password to log in to the auction site, then enter the product genre, number of items, and estimated delivery date of the goods you wish to list.
Step 2: Fill out the Listing Form with information on the goods you wish to list
Once Step 1 is complete, the Star Buyers Auction office will email you a Listing Form. Fill it out with all the information about any goods you wish to list and send it back as an email attachment.
Step 3: Tag the listed goods and ship them to Star Buyers Auction
Please make a simple tag with the product information, tie it to the item with a string and send it to the specified address. The purpose of the tag is to compare with the details of the Listing Form, so any size or material is fine. To prevent damage to the goods, please use cushioning material or otherwise pack the goods with sufficient care.
If you can’t make a tag yourself, contact the Star Buyers Auction office and let us do it for you. You can also feel free to reach out with any questions.
For partners based outside Japan:
For partners based outside Japan, the auction listing process is as follows.
Call the closest location and make a listing reservation
Contact the closest Star Buyers Auction location by email or phone. The person in charge will contact you for the details. Then the reservation will be complete.
If you have any questions at any time, feel free to contact the office by e-mail, phone, or the inquiry form. The person in charge will reply to you.
You can learn more about listings here. The inquiry form is available here on the public website.
How do I use auction support?
If you’d like to hear more first, try an online information session
Select a date under “Select a Date & Time.”
Look at the suggested times and choose one that is convenient for you.
Once you’ve selected the date and time, fill out the form with your information and click the "Schedule Event" button to schedule the appointment.
The details you entered will be shared with the person in charge of Star Buyers Auction, and you will receive a confirmation email with the details of the information session.